Client Services Manager

This role is responsible for leading the strategic development, quality control, tracking and delivery of world-class marketing partnership presentations to target prospect companies across our Olympic portfolio.  

Acting as the key operational and creative bridge between our clients. SPORTFIVE Sales teams and our internal design resources, your mission is to take presentation briefs, interpret core commercial objectives, and map out clear, high-impact presentation structures. You will manage the complete lifecycle of the creative build process, including validating each individual corporate brief, managing workflows, meeting multiple delivery deadlines across a portfolio of clients and ultimately arming our sales teams with market leading, world-class sales pitches. This role which requires a unique blend of creative, planning, project management, and communication skills.  

 YOUR KEY RESPONSIBILITIES... 

1. Creative Briefing & Presentation Development 

• Sales, Client & Design Alignment: Act as the key interface between sales leads, rightsholder clients and the internal Creative/Design Team, ensuring briefs are clearly understood and translated into strong pitch materials. 

• Brief Interpretation & Presentation Structure: Take incoming presentation briefs and turn them into clear slide-by-slide structures, shaping the narrative flow before the work moves into design. 

• Workflow & Deadline Management: Coordinate multiple presentation builds at once, managing priorities, deadlines and expectations so work is delivered smoothly without overloading the design team. 

• Design Team Briefings: Lead clear briefings for the internal design team, translating commercial goals into practical visual and structural direction. 

• Quality Control: Review outgoing pitch materials to ensure they are accurate, professional, on-brief and reflective of the premium nature of the Olympic and Paralympic movements. 

2. Delivery Flow & Pipeline Management 

• Pipeline Oversight: Manage the presentation pipeline across Olympic and Paralympic clients, maintaining visibility of live briefs, future demand and required delivery timelines. 

• Capacity Planning: Work with clients, sales leads and design resource to balance priorities, avoid bottlenecks and keep presentation delivery on track. 

3. Commercial Sales Support 

• Partnership Proposition Development: Support the development of rights, benefits and commercial propositions for potential new partners. 

• Business Cases & Sales Reporting: Help develop commercial business cases and sales reports for Olympic and Paralympic clients. 

WHAT WE’RE LOOKING FOR 

Experience & Skills 

• Creative Presentation Management: Proven experience managing the creative build of high-quality commercial presentations from brief through to final delivery, working closely with creative and design teams. 

• Commercial Partnerships: Strong understanding of how partnership deals are structured, including the ability to help build clear business cases that demonstrate value for potential partners. 

• Olympic Movement Experience: Direct experience within the Olympic and/or Paralympic landscape is strongly preferred, whether gained through a rights-holder, partner brand or specialist agency. 

• Relevant Industry Experience: Typically 7+ years’ experience in sports marketing, advertising, creative services or a closely related environment. 

Your Mindset & Personality 

• Passion for the Movement: A genuine interest in the Olympic and Paralympic movements, and an appreciation of the values and impact of the Games. 

• Client Confidence: Professional, credible and comfortable working with senior stakeholders, building trust through clear communication and thoughtful relationship management. 

• One Team Mentality: Practical, solution-focused and willing to get involved during busy periods, tight deadlines or shifting priorities. 

• Constructive Challenge: Confidence to question assumptions and offer alternative perspectives, always with the aim of improving the quality of the work. 

Communication & Project Skills 

• Communication: Excellent written, verbal and presentation skills, with the ability to turn complex commercial information into a clear and engaging story. Multilingual skills are preferred but not essential. 

• Integrity & Collaboration: Honest, discreet and open to feedback, with a collaborative approach to working with clients and colleagues. 

• Project Rigour: Highly organised, detail-focused and able to manage busy pipelines, competing priorities and high-pressure deadlines. 

Don’t fit all the criteria? Don’t worry! Our job adverts give you a flavour of what you can expect in the role, but you don’t have to tick every box. We put a lot of focus on the importance of developing our people, so if you think you’d be a great fit for us then hit apply. 

 WHAT YOU’LL GET FROM US... 

As well as the opportunity to join an organisation that invests in and rewards its staff, provides an enjoyable working environment, and offers genuine responsibility and scope to shape a role and add real value, you’ll also get... 

• 25 days annual leave + an additional gifted day over the Christmas period    

• Full Vitality health cover including dental, optical and mental health support     

• Enhanced family leave entitlements   

• Salary sacrifice pension scheme  

• Electric car scheme   

• Cycle to work scheme  

• Hybrid, flexible working model  

• A day off for moving house or getting married   

• Regular social events such as summer and Christmas parties    

• Life assurance at x4 annual salary    

• Employee Assistance Programme